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Post by Nancyd021410 on Dec 13, 2006 10:09:54 GMT -6
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Post by Nancyd021410 on Dec 19, 2006 11:52:32 GMT -6
Payment/Shipping Questions
Q: Do you ever plan on accepting money orders?
A: "You can use your Credit Card now, and not ahve to go through Pay Pal. Money orders require extra manpower that we dont' have, so I would say "no" for the forseeable future..." -D2K
Q: How long does it usually take from the time PayPal funds are transferred for the items to be shipped?
A: "If it is merch we have in stock, they usually go out the same day" -D2K
Q: When we ordered this DVD weeks ago, were our credit cards charged right then or are they being charged B 4 they ship? I dont pay attention to anything at all including my receipts and/or statements.
I am just sayin' because a coupla weeks ago, I was a victim of identity fraud and someone actually tried to "pull off" being me.
So that card I used has been cancelled.
A: "Charged when you ordered" -D2K
Q: Hi there,
I know that if you ship to Australia, you'll probably ship to the UK too, but just thought I'd ask the question. Will you ship the DVD to the UK?
Thanks!
A: "Yes we do" -D2K
Q: Are there discounts available for "bulk" purchases? If so, how much off?
A: "no, it isn't set up that way. It would most likely get too confusing, so we'll probably keep it as is" -D2K
Q: Is this in place of the Lovehammers Store at LH.com or will there continue to be two stores? Where would you like us to order from, there or here? Is there a difference? Does it affect how much money goes to you guys (the band)?
A: "order from any place you see merch that you like - LOL!" -D2K
Q: Hello....
I ordered 2 DVD's by PayPal...but only received 1. It came by itself in an envelope...I thought perhaps they were shipped separately...but never received the second one? Did they run out? How should I proceed? Let me know ! Thanks!!!!
Q: Okay...still no second DVD.this is a bummer....I am thinking I should call Pay Pal and see what is going on? At this rate I can't even get it in time to send out as a NY gift since it missed being a Christmas gift!!!
A: "e-mail slhammers_2000@yahoo.com and ask them if there was a problem. I know the post office screwed up about 5 orders" -D2K
Q: Hey Dino,
I never did get the 2nd dvd. I only meant to order one anyway, but when I realized that my old address was on my paypal account, I went back to fix it and another transaction went through.
Though I paid for 2 dvds (and I can show you my statement if need be), I would settle for some other merch of equal value instead.
Let me know. And if it's okay, I'll just take a hoodie.
Thanks Dino,
A: "I don't personally handle this stuff like most people think. I am just trying to help out, so I don't know specifics. I suggest that you e-mail slhammers_2000@yahoo.com if there was a problem. If you had the wrong address and you didn't cancel your order, but rather re-ordered with a new address, I am assuming that the one DVD went to your old address.... " -D2K
Q: O.K., I am trying to remain real optimistic and calm here, but.... Dino, Should I hunt down my postman and make sure my HJ DVD didn't slip in between the seats of the postman's car? I have yet to receive my DVD. Is there any way to ck on the HJ DVD and see if it has been mailed out to a certain address or name? It was purchased under my hubby's name. Thanks,
A: "Like I said, Dino answers ALL these. But Rach, please send me your address via PM. I'll send you my copy so you can at least watch it until yours gets to you ok? But I want it back!!!! As soon as you get yours ok! I'll over night it to you darlin'." -ADMIN.
A: "oh, Nancy, You are so sweet! I love ya girl~I will be patient....just praying that the darn postman didn't lose it. Sometimes he puts mail in the wrong boxes. Like how hard can it be to deliver mail? LOL." -Isa "I GOT MY DVD!!!!!! IT IS SUPERB!!!! THANK YOU!! THANK YOU!!! My postman lucked out, I was ready to raise some HELL.
I LOVE IT!!!!" - Isa
A: "good" -D2K
Q: About how long does it take to get the tee shirts? Sorry, but im very impatient!
A: "should be a couple days after it is ordered. usually orders go out the day they are received - or at least that is what I am told" -D2K
Q: why was i charged 8.5% sales tax on my dvd? my tax in PA is 6% and i don't remember paying that when i bought the dvd during the presale.
A: "I am assuming because that is the tax in Chicago. I don't know, I am not that involved in this stuff - just here for basic questions. We have to pay takes on everything, just like any other corporation..." -D2K
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Post by Nancyd021410 on Dec 19, 2006 11:54:00 GMT -6
CDs Questions
Q: Any plans to sell your earlier Cd's? If so, how soon?
A: "possibly - no idea" -D2K
Q: The Live CD is my absolute favorite, but like a dumba$$ I didn't burn the cd and keep the original for a keepsake. My question to you is will you guys ever sell the Live cd as an individual item here? Thanks!
A: "We are workign on possibly doing that as well as getting the older cds out. It is difficult right now and a lot of legal stuff that ahs to be cleared because of Epic and Burnett." - D2K
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Post by Nancyd021410 on Dec 19, 2006 11:54:57 GMT -6
Clothing Questions
Q: So what is the style of underwear? Bikini? Boyshorts? Thong? or Granny panties?
A: "Boyshorts - I love them!" -D2K
Q: I loved the old Lovehammer and Defend Chicago t-shirts ya'll use to sell. Will those styles be available in the future?
A: "YES" -D2K
Q: Most of us already have all the items available...........we need new items to buy. More shirts, more oldschool stuff, how about hats? pajama pants? sweatshirts?
A: "We are working on new merch as we speak. Feel free to send any suggestions!" -D2K
Q: Will the Hammer Jam t-shirts ever be available to purchase?
A: "we didn't make those. I will ask Tara if she has any..." -D2K
Q: Do you autograph the Merchandise before shipping it? If so, does it cost more for that? How much more? Where do I submit my name for the autograph?
A: "Nope. Come to a show, and we will most likely sign it for you if we are able to do a meet/greet." -D2K
Q: I want to buy my daughter a few of the shirts. they are sold out now. when can I expect to have those sizes back in stock? After watching my daughter's new DVD she got, I'll be at one of those shows to get that autograph. cool for answering us.
A: "We'll probably get more sizes and different shirts shortly after NYE" -D2K
Q: what does the first e in e store mean? and are there any other colors in the trees t-shirt?
A: "I can answer the first part of this question, and leave the second part for Dino.
e means "electronic" Store.
Thank You for your support." -Admin.
A: "who cares" -D2K
A: "Trees Shirts - only pink now, but we will most likely have more in the future" -D2K
Q: Do you think you will carry any smaller sizes (like XS) in the future for the younger fans? My little guy would love a shirt, but right now they are all just too huge for him.
A: "Maybe" -D2K
Q: Will you be getting back the Defend Chicago t-shirts? And what is the story behind them?
A: "Probably. The story is that we are from Chicago..." -D2K
Q: Do you guys still have hanging around the pink shirt that said Lovehammers on it. Thank you.
A: "No we don't, but we are in the process of making new girl shirts" -D2K
Q: Hey Dino~
I design jewelry....I was wondering:
1) Would you be interested in selling LH logo/LH oriented jewelry in the store?
I just started thinking about it when I was perusing the "suggestions" thread. If you want to chat about it, please pm me, I'd love to discuss it.
A: "send me some examples, and I will share with the guys to see fi they want to do it..." - D2K
Q: Dino, when the new tour starts, will there be new shirts to buy then?
A: "There will be some new shirts very soon. We are going over some designs as we speak." -D2K
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Post by Nancyd021410 on Dec 19, 2006 11:55:52 GMT -6
DVD Questions
Q: Will the RAW DVD be available at some point?
A: "We are discussing re-printing all the old stuff, but nothing has been decided yet." -D2K
Q: Does the DVD have any old footage from Champaign circa 1996?
A: "No. We are working on something else like that. This DVD is more of a tour around Chicago mixed with new footage. We had way too much footage and wanted to do too much to fit on one DVD, so we had to cut about a DVD's worth of material. A DVD can only be a certain lenght before it starts to lose quality..." -D2K
Q: I hope my DVDs get here soon, I ordered them on December 4th. Hopefully they will arrive soon...
A: "It doesn't matter when the DVDs were purchased. They are going out to everyone the day we get them. We were supposed to get them this Friday, but it got delayed until Monday. ALL dvds will go out Monday." -D2K
Q: Are there two DVD's or are they the same one just titled different? The one on the store is titled "The Rest is History" and the link from the Holiday Offerings e-mail is titled "Out Of The Gutter" would like to know before purchasing?
A: "Out of the Gutter" was the working title for the DVD that is now called "The Rest is History." So, to answer your question, they are the same DVD. -Help Desk
Q: Hey guys,
I ordered your DVD pre-release via emailed newsletter back on 8th November and paid it via paypal to slhammers_2000@yahoo.com - the newsletter sale linked to that... I've tried a couple of ways to contact that address and LH in general to find out if the DVD has shipped but no replies yet. This is a Xmas gift for my 14yo daughter and as its shipping to Australia time is RUNNING OUT FAST to get it in time. Can ANYONE involved with LH merchandise shipping PLEASE answer this query for me???
Thanx
A: "I usually like for Dino to answer these questions, but I'm popping in on this one! Is a bit different! Dino WILL answer all questions, I just wanted to reassure our new shopper!
Hello there
The DVD's are being mailed out today, per Dino! He's sort of already answered a similar type question this week, even though this is a very special question!
Please, feel free to come back, ask anything you may have a problem with, or concern about. And enjoy the DVD...
Thank you for your purchase and for the support...
Merry Christmas....Nancy
Oh, and Happy New Year!" -Admin
A: "Yes, you will have it by Christmas" -D2K
Q: I paid for my dvd on 11/18 knowing it wasn't even ready to ship. I then saw this store had opened up (thanks for the greatest emails from the greatest band) and went in and bought 2 trees shirts on 12/2. I have received the shirts a while ago (luv them!) but have not gotten the dvd. I was hoping to have it by Christmas. Any info would be great! Love you guys, hope to see you in Albuquerque this coming new year!
A: "the shirts were shipped first cause they were in stock. The DVDs are all out, so if you don't have it yet, you will have it in the next day or 2." -D2K
Q: People have been wondering if the "special something" that was mentioned is enclosed inside the DVDs themselves or if they were added to the packages before shipping. Thanks!
A: "They will be in the package" -D2K
Q: If no one comes forward with the DVD prize/prizes , do you think you may send out others in the future?
Also, just for my sanity's sake...would it have been really obvious if my package had included a prize? I thought the prize would have been in the DVD itself and not the envelope, so I threw out the envelope without really checking it.
A: "yes" -D2K
Q: The LH on the cover of the DVD is a different logo that your usual one. Is there a reason for the new one? Or is it actually an older version?
A: "The main reason is that they tried duplicating the real one, but did it wrong. There was no time to change it, so we left it - we thought it was pretty cool...." -D2K
Q: Hi love,
My DVD is not here yet I verified the receipt and the order date was Nov.5. What do you suggest I do? Is it possible it might still arrive or do you think it got lost in the mail or something? I can't wait to see it. Thanks for any help or info you can provide!!
A: "I would e-mail slhammers_2000@yahoo.com and let them know your DVD was lost in the mail. I am sure they can track it for you, or send you another..." -D2K
Q: I ordered the Pine "Trees" T-shirt, Size x-large for my daughter for Christmas. I received the package yesterday and was surprised to find the new DVD inside. How do I go about returning the DVD and receiving the T-Shirt?
A: "We tell the gusy to throw in DVDs every once in awhile, so you basically got a free DVD. If you dont' want it, please give it to someone that you think may enjoy it. We tend to throw in extra stuff sometimes..." -D2K
Q: Hey Dino, Thanks for sending the DVD, which arrived in Hong Kong after a tour of Japan. Maybe that is the route you guys can take on a world tour someday! Anyway, I have ordered another DVD for my sister and put her address in the 'ship to' section of the paypal form. The only problem is that the form would not allow me to change the country from Hong Kong to the US. She is in Illinois, very much Stateside. Can I ask that you (someone) please check that the DVD is sent to her in the US? You'll have to cross Hong Kong off the automatical label.
A: "I don't do that darlin.... send questions like that to slhammers_2000@yahoo.com" -D2K
Q: Hey Dino - First, congratulations on "Rock Entertainers of the Year" .
Okay, my question: If you order a DVD - the rest is history, from this store, is there still a possibility of receiving a "golden ticket"?? (or have they all been sent out?).
A: "I don't know where they are. we didn't put them in ourselves. There are probably like 20 in the 10,000 DVDs that are out there, so the chances that you get them aren't very great. It is all about luck" -D2K
Q: Hey Dino
Has anyone come forward to say they received a "golden ticket" from the DVD?? If so, do you plan to announce the winners??
A: I have not heard of anyone coming forward yet. They are probably sitting on some store shelf getting dusty. - D2K
Q: Hey Dino, Question about the MCLH CD and HJ DVD, I am constantly looking for them at all Targets, Wal-marts, Best Buys, F.Y.E.'s, Super Sears, and any store that sells CDs and DVDS, not only to purchase but to place where it will be noticeable. Do you know who is responsible for getting it in the store? Is it the band label or is it the store's responsibility? I am running into a lot of sales employees that know nothing. They just tell me when to check back. I know, I can purchase them both in your store and the complete sale will go directly to you and the band, but it would be great to see them on the shelves.
A: MCLH cds should be in all stores, and the DVD should be in Best Buys. If they are not, the best thing for you to do is to please ask the stores about it and when they will re-stock. I don't think they carry too many at once, so if there is a high demand, they will order more and keep more in stock-D2K
Q: Hi, Dino, Was wondering if Lovehammers made a hard copy of the Merry Christmas All Year Long to sell or if it was ONLY available for downloads with the Itunes? Sorry if I missed this answer somewhere.
A: Right now it is just Digital copy, but we can always change that. Not sure yet. -D2K
Q: Hi Dino-- You know what I mean? I was sending some silliness to Nancy today, and remembered how much I loved those things (second childhood here..lol) Maybe a Lh logo for one and a pic of the band for the second pic would work to make a cool one?? Someone must still make these!
A: sorry darlin, but I don't know what those are...-D2K
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Post by Nancyd021410 on Jan 28, 2007 18:17:26 GMT -6
General Merchandise Answered Questions:
Q: It's been mentioned in the New Merchandise thread, but I was wondering what you thought about the idea of Lovehammers' pins, sort of like the ones you find at Hard Rock Cafe?
A: "Yes, that is one of the items that we are definitely going to have really soon." -D2K
Q: Dino, Do you think Lovehammers E-store would ever add any replica guitars of what Lovehammers use? Such as in the way of keychains, miniature, or real life size models with your signature on them.
A: "maybe" -D2K
Q: how about a monthly lovehammers book with, show dates, up comming things, stories, nice pics you can take out to put on your wall, are in a scrapboo, .letters from fans, ect.
A: "something like that is in the works" -D2K
Q: Dino, I want to order personal checks for myself that advertise Lovehammers. My questions are: 1. Do you guys have a problem with it? 2. Can we use your logo? 3. Can we use any pictures or do they have to be ones we took ourselves or got permission from the owners?
A: "Go ahead - it sounds cool!!!" -D2K
Q: hey Dino, You think you guys might get some sun glasses with the lh logo on the lins. That would be cool.
A: "we can definitely look into it. That is a great idea for the summer!" - D2K
Q: I know this was mentioned in one of threads as merch idea but any idea if the band will sell shot glasses? maybe w/ "get hammered" "F U" or LH logo on them?
A: "I wanted some with Get Hammered. Hopefully we can get those up really soon."- D2K
Q: Hi Dino
Hope you are doing well. Last August two of us sent you a proposal to create a calendar for the New Year. We were volunteering our services as a graphic designer and a photographer because we really wanted to do something to help. We thought it would be a great way to create some extra $$ to fund your touring, especially if it was created in time for Christmas. We never heard back from you , I know you were incredibly busy with the tour. We figured that maybe it was already in the works...Just wondering if this is something you will be thinking of doing for next year? There are so many great photos of you guys out there and facts about each of you could be printed on your birth months, etc. The possibilities are endless. I am sure you could sell 1000s of them.
A: We are always thinking of expanding the store and have some great ideas. It takes time, resources and planning to do something correctly though. So, I guess a simple answer is yes, we will think of possibly doing that. We actually did that years ago - I bet it is like $1000 on ebay though - LOL -D2K
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